MonexusimpleFrequently asked questions
Essential answers to help you use your account and understand how requests are processed.
Account access
How do I access my account?
Use the sign-in page with the credentials associated with your account. Never share your security codes.
What if I cannot sign in?
Use the recovery option on the sign-in page or contact support through the Contact page.
Transactions
Where can I follow a transaction?
Movements and their status appear in your history after you sign in.
Why is a transaction pending?
Some requests require verification or processing before completion. Check the status shown in your account.
Cards and digital assets
Where can I see my cards?
Open Cards in your account to view available cards and their settings.
How do I check a crypto address?
Carefully compare the address, network and, when needed, memo before confirming. An error may cause irreversible loss.
Loans and staking
Where are the applicable terms shown?
Amounts, fees, durations and terms specific to a request are displayed in the relevant journey before confirmation.
How can I get help?
Use the Contact page without sending a password, PIN or one-time code.
Our team can help you find the right information.